THE PROGRAM
Make expectations clear. Make follow-through routine.
Real accountability begins before anything goes right or wrong. It means defining commitments in advance and setting a time when people will report how they have met those commitments. Knowing that they will give an account changes how employees prepare and perform.
Too often, “accountability” becomes shorthand for punishment after the fact. Bruce shows managers how to make it a fair, practical process: clarify expectations, track performance and follow through with recognition and corrective action based on actual performance.
Drawing on workplace research and real management situations, Bruce explains the fundamentals of establishing accountability and addresses seven common complications that interfere with accountability in the real world.
Participants will learn
- Why accountability works best when expectations are clear in advance.
- How to define what success looks like, including what must be done, how and by when.
- Why annual or semiannual performance reviews cannot replace ongoing management.
- How to connect commitments and performance with appropriate recognition and corrective action in a complex workplace.
Techniques and best practices
- Spelling out expectations in vivid, concrete terms
- Tracking employee performance every step of the way
- Setting dates and times to review commitments and performance
- Following through based on whether actual performance meets expectations
WATCH BRUCE · 1:05
Do your people know exactly what accountability looks like?
Spell out expectations, monitor fairly, and help people give an account of their performance.
WHO IT’S FOR
Designed for your people.
Managers, supervisors, and leaders who want to turn expectations into consistent follow-through.
AVAILABLE FORMATS
Built around your event.
Keynotes · Workshops · Virtual programs
Available in person and virtually. Workshops can be half-day, full-day, or multi-day engagements. RainmakerThinking will help you choose the format and customize the focus for your audience.
BRING THIS PROGRAM TO YOUR EVENT
Let’s talk about your audience.
For program customization and availability, contact RainmakerThinking. Tell us about your audience, event and objectives; we’ll help shape the program and format around your organization.