CLIENT EXPERIENCE
Clients describe the challenges they faced, the ideas that stayed with them, and the practices they brought back to work. Where do you recognize your own organization?
Selected organizations from RainmakerThinking’s client history. Browse the full client directory →
Geoffrey Crouse described what happened when Cord Blood Registry promoted from within without providing management training. His account connects the problem to the work of applying the fundamentals.
“At CBR, we were suffering from an under-management epidemic brought on by promoting from within and not providing management training. Management is basic work, but hard work. We applied Bruce’s principles of Management 101 to rapidly turn our organization into a focused execution machine.”
Geoffrey Crouse
CEO and President, Cord Blood Registry (fmr.)
At Pelican Products, the reported signs were concrete: supervisors and managers began organizing their people information and scheduling one-to-one conversations.
“Everyone found Bruce to be very engaging and knowledgeable and the techniques he taught very practical. I am already hearing of supervisors and managers putting together “employee landscapes” and scheduling 1X1’s.”
Shaun McConkey
Director of Operations, Pelican Products Inc.
Westar Energy’s experience combined repeat visits with ongoing messages. Diane Owen described how Bruce’s advice became part of the way leaders talked about their work.
“Many of our managers at Westar Energy have found a mentor in Bruce Tulgan. As we work as a company on raising the level of conversation between managers and employees, we found that Bruce’s message of “talk about the work” was particularly useful. After two visits and a series of weekly online messages, it’s quite commonplace at Westar for our leaders to reference Bruce Tulgan.”
Diane Owen
Lead Training Rep, Westar Energy (2008–2015)
“Bruce’s message was truly aligned with our mission, values and our conference mantra of PRIDE in our Big Sky Spirit. So many great takeaways!”
Kristi Marin
President, Ted’s Montana Grill
Sheri Petrie’s response focuses on understanding young talent and rethinking onboarding and training.
“I just keep thinking, ‘It all makes sense now!’ Incredible insight into understanding the next generation of talent in today’s workforce. [Bruce] has forced me to think about how to restructure onboarding and training efforts that will result in more successful and productive employees and teams.”
Sheri Petrie
Human Resources Business Partner, Adventist HealthCare
Doug Bell described how Bruce’s coaching helped managers communicate with, motivate and develop their teams.
“Based on decades of firsthand interview research, Bruce’s coaching enabled our general managers and store managers to more easily and effectively communicate with, motivate and develop their line staff, notably improving overall shop performance. His coaching will help owners & managers to connect authentically with staff overcoming the chronic misperception by staff that they are not seen or understood. This will enable a positive working atmosphere critical to growing your business.”
Doug Bell
President, Supercuts Owners Association, Owner and Operator of 52 Supercuts (Retired)
Ken Lineberger described franchise owners leaving Bruce’s session with concrete strategies for leading their locations.
“Bruce spoke with our franchise owners about how to be effective leaders of their locations. After the session, many of our owners expressed to me that the information Bruce provided were some of the most impactful ideas they heard from any speaker on this subject. The best part was they felt they had concrete strategies they could use immediately when they returned to be more effective managers for their teams.”
Ken Lineberger
President, Waters Edge Wineries
Explore the organizations RainmakerThinking has served, from professional services and manufacturing to healthcare, hospitality, and education.
These are individual client accounts. Titles and affiliations reflect the original testimonials; client histories include past engagements. Workplace photographs are illustrative.
Tell us what keeps happening in your organization and what you want to change. We’ll help you explore an approach that fits your people.
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