The collaboration revolution has ushered in a huge increase in interdependent working relationships where lines of authority are not clear, along with the rise…
There is a crucial lesson that Lisa, an experienced emergency room nurse, leader, scholar, and professor of nursing, emphasizes to all of her students:…
The fact is that despite the collaboration revolution, with its flatter organizations and self-managed project teams, there is always somebody in charge who is…
The biggest takeaway from our research is this: The vast majority of managers do not provide feedback often enough. For the most part, micromanagement…
There are volumes of research that have attempted to distinguish between leaders, managers, and supervisors: Leaders focus on the big picture, managers focus on…
Every time a manager provides feedback, their credibility is on the line. Giving feedback that is generally inaccurate—off-base, unfair, unbalanced, or factually wrong—is a…
The most powerful approach to coaching is one that focuses urgently on day-to-day, high-quality results. As basketball great Michael Jordan said, “I approach everything…
Most managers today would agree that feedback is key to employee success. But unless that feedback is high quality, performance will never improve, no…
