When it comes to teaching personal responsibility, the key is shifting someone’s focus to the factors that are within their own control. Most often, when an employee struggles with personal responsibility, it is because they are unable to see beyond the factors that are outside their control. Of course, those outside factors will always be…
Before any individual can possibly succeed at “critical thinking,” that person has to know some things. That way will have something — anything really — about which to think critically. Step one: Know something! Or know how to do something! Or have an appreciation for multiple competing perspectives about something — anything!
Many managers tell me, “I’m not a natural leader. I’m a _____.” You fill in the blank: accountant, engineer, doctor. They say, “I don’t really enjoy managing. It involves a lot of difficult conversations.” What these managers are really saying is that they don’t know how to talk to their employees about the work in…