There is a crucial lesson that Lisa, an experienced emergency room nurse, leader, scholar, and professor of nursing, emphasizes to all of her students: “Before you do anything else, check: Does the patient have an airway? Is there adequate circulation? If those things aren’t there, none of the other issues are going to matter.” …
I’m fond of saying, “If you don’t have authority, you’ve got to use influence.” Sounds great, right? But ‘influence’ is often hard to define in the workplace. What does it look like? And, more importantly, how do you get it? Merriam-Webster defines influence as “the power or capacity of causing an effect in indirect or…
When work is highly collaborative, there arises an authority conundrum. When there’s a problem or delay, and you’re left to work things out at your own level, nobody has the power of rank to resolve things swiftly and efficiently. In those situations, my advice has always been: when you don’t have authority, use influence. But…