I’ve been studying go-to people for decades now. Whenever I work with organizations, I ask everyone, “Who are your go-to people?” And I pay attention to the individuals (or types of individuals) whom others cite most frequently and consistently. Go-to people come in every variety and work at every level and are found in…
The collaboration revolution has ushered in a huge increase in interdependent working relationships where lines of authority are not clear, along with the rise of so-called “self-managed teams” and the thinning out of management ranks in many organizations, all of which flatten hierarchies and widen the spans of control for managers. In this environment, the…