Posts by Liz Richards
Why Is This Generation Gap Different?
With any new generational shift, there is always the hope that the new young upstarts will eventually wise up, settle down and, basically, conform. Anxieties arise as new generations come along with new attitudes and expectations. The current generational shift, however, is about more than the new butting up against the old. Let me put…
Be a Problem Solver, Not a Complainer
Problems are a part of everyday reality in every workplace. That’s true no matter where you work or who your colleagues are. Most of the time, you are probably dealing with problems someone else started. Are you going to be a problem solver, or a complainer? Often when I talk about being a problem solver,…
How to Manage Performance for Creative Work
If performance management is all about driving continuous improvement in productivity and quality—and helping employees strike a balance toggling back and forth between speed and mindfulness—where does creative work fit into the puzzle? We know that creative work can be extremely valuable. But how can you possibly performance-manage creativity? How long should it take to…
Soft Skills: Teaching Personal Responsibility
When it comes to teaching personal responsibility, the key is shifting someone’s focus to the factors that are within their own control. Most often, when an employee struggles with personal responsibility, it is because they are unable to see beyond the factors that are outside their control. Of course, those outside factors will always be…
Don’t Lose Your New Hire—Stay Top of Mind
As important as it is to be very selective when hiring, you also must do it fast! If you move too slowly, you will lose your new hire. The two watchwords of your selection process should be rigorous and fast. Even if you succeed in expediting your selection process, make a solid offer, and receive…
How Managers Can Help Reskill Your Organization
We are on the brink of a reskilling revolution in the workforce, and it has already begun in organizations such as Amazon and Wal-Mart. The increasing pace of change has made it clear to workers of all ages that in order to remain competitive they must continually improve. Skills that were relevant a week ago…
To Improve Your 1:1s, Don’t Forget the Follow Up
Most of the time, if someone wants to improve their 1:1s, they focus on what happens during the 1:1—what they talk about with each person, what questions they ask, what information they need to provide and what information they need to get. Of course, that is where all the action is. It’s easy for managers…
When Managing Large Teams, Use Your Chain of Command
Managerial spans of control have gotten wider and wider. As a result, most managers are responsible for too many people. Without a doubt, this has contributed to the undermanagement epidemic. Faced with managing a large team all most managers can do is throw up their hands in frustration. Often, they are thrust into this position…
Help! I Need an Employee to Go the Extra Mile
A lot of managers ask me, “What about the employee who does just enough work and does it just well enough and nothing else? How do you motivate that person to go the extra mile?” The first question managers should ask is: why does it matter? After all, if an employee is performing well enough…
Seven Key Aspects of Management With Which Managers Are Struggling
It’s always been hard to manage people. Managers have always been stuck in the middle between the employer and the employee, trying to negotiate their competing needs and expectations. But today, managers are telling us that it is harder than ever before. And it is resulting in an ongoing epidemic of undermanagement. Not only are…