Overworked employees are demanding more flexibility. Understaffed employers are demanding more and better work from employees. Those with supervisory responsibility are stuck in the middle trying to negotiate these competing needs. How can managers reconcile these opposite forces? What can they do every day to get more work and better work out of each person and at the same time give people more of the flexibility they need? HOT Management provides the answer to these questions. “HOT” is an acronym for “hands-on transactional”—the key to this successful approach.
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