FOR FACILITATORS

Program Objectives and Target Audience

The program teaches dozens of best practices to help leaders, managers, and supervisors get much better at leading, managing and supervising. After this program, participants should be far better equipped to:
- build relationships of trust and confidence with employees.
- delegate tasks, responsibilities and projects.
- keep employees focused and moving in the right direction.
- increase productivity, quality, retention of high-performers, and turnover among low-performers.
- sharply reduce waste, inefficiency, errors, down-time, and conflict among employees.

The program is designed for anyone in a managerial or supervisory role who is concerned about retaining valuable employees and helping them work more productively. Although the primary audience is mid-level managers with some experience, the program can also be used by people who are new to managing and for senior level people who manage other managers.

Program Contents and Structure

THE 10 PRE-READINGS (ONE PRE-READING FOR EACH PART)
How long should each pre-reading take to complete? That depends on the reader. The readings are not all the same length, but most of the readings are relatively short. Most learners should be able to do each reading in under an hour.

THE 49 LESSONS
Within each of the ten parts is a group of lessons. There are a total of 49 lessons. Each lesson consists of a video clip and corresponding workbook. The brainstorming questions and exercises & applications contained in the workbooks could be well considered individually or in a discussion with a learning partner in about one hour. However, it should be noted, that many of the brainstorming questions and exercises & applications are longer-term assignments. Some are framed as "today" or "this week" or "from now on..." Some are framed as "in your next one-on-one session with this employee" or "in all of your future one-on-one sessions with this employee." So, if taken seriously, these brainstorming questions and exercises & applications could become long-term habits.

THE 39 ANSWERS TO FREQUENTLY ASKED QUESTIONS
The answers to the 39 most frequently asked questions by managers participating in the live seminar are not associated with any particular lessons. The questions/answers are meant to be used as an ongoing resource for learners.

THE PARTS AND LESSONS ARE SET UP TO BE FLEXIBLE
The program can be led by a facilitator or used as a self-paced tool. In either case, the program can be approached on a part by part basis (working through the program in 10 separate parts) or on a lesson by lesson basis (working through the program in 49 separate lessons).

THE LESSONS CAN BE DELIVERED IN MANY DIFFERENT TIME FRAMES
The entire program could be completed in approximately 50 hours, including a careful review of the 39-answers to frequently asked questions. For this reason, the program could be completed in intensive fashion in a relatively short period of time. Alternatively, the program might be completed over a longer period of time, allowing for slower gestation of the concepts; more time to learn from the brainstorming questions and exercises; more time to practice the application of the tools and techniques; and more gradual integration of the best practices into the management repertoire of the learner. One approach is to take the program over the course of ten weeks. Each week, the learner would be dedicating up to five hours of self-paced learning time. This is a fast, but manageable, pace. Another approach is to take the program over the course of ten months. Each month, the learner is likely to dedicate more than just five hours to the self-paced learning because he/she will have the entire month to think about the concepts, to learn from the brainstorming and exercises, to apply the tools and techniques, and to integrate each best practice into his/her management repertoire. Each month begins with the self-paced reading, brainstorming, exercises and applications. Then the learner can spread out the lessons over the course of the month. Perhaps each week, the learner will concentrate on one lesson, watching the video, spending an hour with the workbook, and then applying the tools and techniques over the course of that entire week. In this way, the longer process may be a more effective pedagogical approach.

THE PROGRAM LICENSE ALLOWS YOU TO CUSTOMIZE THE MATERIALS IN ANY WAY YOU REQUIRE
As a licensee, you are free to rewrite portions, to plug in company-specific details, to delete portions, or otherwise make adjustments you require in the text. All copyrights remain intact and owned by RainmakerThinking, Inc.. As a licensee, you are free to print an unlimited number of documents based on the contents of these materials, provided that none are made available by you for sale to any party. As a licensee, you are free to make any and all of these materials available electronically to learners either in their current form or other electronic formats.

Considerations for Being a Leader, Learning-Coach, or Facilitator of This Program

If you are planning to take a leadership role in relation to self-paced learners of this program, it is strongly recommended that you first complete the entire program yourself.

SUGGESTIONS FOR AUGMENTING THE LEARNING
There are many different ways to augment the self-paced learning:
- You could bring Bruce Tulgan personally to your organization to conduct on-site training. Bruce could deliver a keynote style address or a full-day seminar at the outset of the program to introduce learners to the material and get people excited about the program. Bruce could also come in person at regular intervals throughout the training to provide on-site training focused on any one of the lessons or any combination of the lessons. Finally, Bruce could come in person following the completion of the program to conduct a much more advanced on-site program to help those who have completed the program really take the learning to the next level.
- As an alternative to bringing Bruce Tulgan in person on-site to work with learners, you might consider one or more audio teleconferences with Bruce Tulgan before, during, and after the learning. By audio teleconference Bruce can achieve some portion of the same impact he might have in-person, but at a much lower cost.
- NO COST OPTION ONE. One option to augment the learning is to set up learners with individual learning partners (in groups of two, three, four, or five) who are all completing the program. Learning partners can meet in pairs or in small groups to discuss each lesson, to respond to brainstorming questions, and complete exercises and consider applications together instead of solo.
- NO COST OPTION TWO. Another option is for the learning leader/facilitator to coordinate discussion groups among individuals all completing the program. These discussion groups might meet weekly or monthly and coincide with each of the 10 parts or with each of the 49 lessons.

CLASSROOM USES OF THE SELF-PACED MATERIALS
- The pre-readings. The pre-readings can be assigned in advance of a discussion group or classroom session. The brainstorming questions, exercises and applications can all be adapted for use as group discussion questions and small group exercises.
- The video clips. The video clips can be assigned one at a time or in groups or in total in advance of a discussion group or classroom session. The video clips can also be shown in a classroom setting either one at a time, in groups, or in total one after another.
- The workbooks. The workbooks containing the brainstorming questions, exercises and applications can all be adapted for use as classroom workbooks to promote group discussion questions and small group exercises.
- The 39 answers to frequently asked questions. These can all be adapted for use as group discussion questions and small group exercises.