FOR FACILITATORS - LIST OF THE 49 LESSONS (VIDEO/WORKBOOK PAIRS)

PART 1: IT’S OKAY TO BE THE BOSS - BE A GREAT ONE!
   LESSON A: The Undermanagement Epidemic
   LESSON B: The Top Seven Management Myths
   LESSON C: Don't Be a Jerk Boss---Be Strong!
   LESSON D: You Do Not Need to be a Natural Leader to be a Good Manager
   LESSON E: Start Focusing on the Basics of Managing People

PART 2: GET IN THE HABIT OF MANAGING EVERY DAY (STEP 1 of 8)
   LESSON A: You Don’t Have Time NOT to Manage People
   LESSON B: Take a Walk Every Day
   LESSON C: Could We Do This In a Team Meeting
   LESSON D: If You Have Too Many Employees to Manage

PART 3: LEARN TO TALK LIKE A PERFORMANCE COACH (STEP 2 of 8)
   LESSON A: Learn to Talk Like a Performance Coach
   LESSON B: Talk About the Work
   LESSON C: Start Asking the Right Questions
   LESSON D: Responding to Employees Who Push Back
   LESSON E: How Most Managers Deal with Employee Performance Problems
   LESSON F: Coaching on an Intangible Problem Like a Bad Attitude
   LESSON G: Coaching on a Tangible Problem Like an Employee Who is Chronically Late

PART 4: TAKE IT ONE PERSON AT A TIME (STEP 3 of 8)
   LESSON A: Customize Your Approach to Every Person You Manage
   LESSON B: Who?
   LESSON C: Why?
   LESSON D: What?
   LESSON E: How?
   LESSON F: Where? Managing People in Remote Locations
   LESSON G: When?
   LESSON H: Managing When Your Employee Has Greater Expertise Than You Do

PART 5: MAKE ACCOUNTABILITY A REAL PROCESS (STEP 4 of 8)
   LESSON A: How to Avoid Those Difficult Confrontations
   LESSON B: Holding Employees Accountable
   LESSON C: Using Influence
   LESSON D: When You Manage People Who Answer to Multiple Bosses
   LESSON E: Creating Accountability When Managing Peers and Friends
   LESSON F: When YOU, the Manager, are New to the Team

PART 6: TELL PEOPLE WHAT TO DO AND HOW TO DO IT (STEP 5 of 8)
   LESSON A: The Myth of Empowerment
   LESSON B: The Fallacy of ‘Learning from Mistakes’
   LESSON C: Spell Out Expectations
   LESSON D: Delegation is the True Art of Empowerment
   LESSON E: Delegation is the Antidote to ‘Micromanagement’
   LESSON F: Focus on the Behavior You Want People to Start Doing

PART 7: TRACK PERFORMANCE EVERY STEP OF THE WAY (STEP 6 of 8)
   LESSON A: Keep Track of Your Employees Every Step of the Way
   LESSON B: Keep Track in Writing
   LESSON C: Check-lists are Your Friends

PART 8: SOLVE SMALL PROBLEMS BEFORE THEY TURN INTO BIG PROBLEMS (STEP 7 of 8)
   LESSON A: Solve Small Problems before They Turn into Big Problems
   LESSON B: Dealing With a Problem Employee - Part I
   LESSON C: Dealing With a Problem Employee - Part II
   LESSON D: Dealing With a Problem Employee - Part III

PART 9: DO MORE FOR SOME PEOPLE AND LESS FOR OTHERS (STEP 8 of 8)
   LESSON A: Make the Quid Pro Quo Explicit
   LESSON B: Five Non-Financial Rewards That People Want
   LESSON C: Finding Needles in the Haystack

PART 10: START HERE
   LESSON A: Be a Maverick
   LESSON B: This Change has to be Good News
   LESSON C: Start Focusing on the Basics of Managing People